International Shipping Policies

Orders dispatch within 1-4 business days (updated 3/27/21)

Orders delivering outside of the US and Canada are considered to be International Shipments. Before placing your order, be sure to check out this section for information about importing your Collected Planner purchase into your country.  

Please contact us if your country is not listed for delivery at checkout.
Please include the delivery address and required delivery date in your message.
We will check with DHL for the most up to date rates and delivery times for your region.

AU, NZ, UK, JP SHIPPING & RETURNS

 Shipping
Orders typically deliver with DHL within 14 days from the date the order has shipped. 
Additional customs fees, taxes and import fees will be due upon arrival and the responsibility of (you) the importer. Please check with your local tax offices or DHL for estimated import fees. 
Returns We are unable to process returns or exchanges due to costly shipping and handling charges upon receipt of overseas shipments. 
The exception to this is if the shipping and billing address are within the EU. 

 

EU SHIPPING & RETURNS

 Shipping Orders typically deliver within 14 days from the date your order has shipped. Please note that additional customs fees, taxes and/or import fees will be due upon arrival and are the responsibility of you, the Importer. 
These fees are non-refundable, however, your local tax authority may have a policy for reimbursing duties on returned merchandise. For more information on applicable import duties and taxes, please visit the EU National Tax website.
Returns
Returns must be requested within 7 days of receiving your order and arrive 14 days thereafter.

We advise shipping your return with your national mail carrier and include tracking. Please consider insuring your parcel when preparing your shipment for return as we are not responsible for lost shipments en route to us to be returned.
Please note, return shipping and taxes paid to your customs office when you received your order are non-refundable. Once your return is received in excellent condition, a refund will be issued including the original shipping fee paid within 14 days, however, any duties or customs clearance fees incurred for receiving your return back to Canada will be deducted from the return amount.