Please note that we are unable to ship to PO Boxes at this time.
Please contact us if you would like to provide alternative shipping information.
In the event that you need to cancel your order, please let us know within 2 hours of placing your order. After this time has passed, the order will begin processing and cannot be cancelled or modified.
In the event that an item is out of stock, we will notify you as soon as possible to offer an eligible alternative or refund.
RETURNS & REFUNDS
We want you to love your purchase, however, we understand that things change!
If you decide that you'd like to return your purchase, please contact us within 7 days of your delivery for return instructions.
Items eligible for return:
The cost of return shipping is the responsibility of the buyer
- Must be unopened and in the item's original, sealed packaging
- Free from use or damage
- Are not limited-edition or made-to-order items
Once approved, your return must deliver within 14 business days.
If the return is high value, please consider insuring the parcel. We are not responsible for lost returns en route to our facility in Canada.
Once your order arrives back to our facility in excellent condition, we will refund the item from your order less any applicable promotional discounts and 10% restocking fee. Any and all shipping fees are non-refundable.
If you are unsure if your item is eligible to be returned, or if you have a problem with your order, please contact us and we would be happy to help.
Please note: USA parcels that are returned to the third-party courier at the return address on the shipping label will result in a $5.00 handling fee as charged by this courier. Parcels that are returned without written authorization or are not sealed or mailed with the item's original packaging may be refused.
INTERNATIONAL DUTIES AND TAXES ON IMPORTED SHIPMENTS
The Collected Planner does not assume any responsibility for any duties, customs or brokerage fees that may incur with accepting parcels internationally.
Orders shipping to the EU, UK and AU will receive shipments with either DHL or Canada Post and are subject to international taxes and duties upon arrival.
In most cases, these duties will need to be paid prior to receiving your delivery. Customs fees, taxes and import fees are at the discretion of your governing Country and Customs Services Agency, or if applicable, DHL.
These fees are the responsibility of you, the importer. The Collected Planner is not responsible for these fees. Failure to accept this shipment in a timely manner may result in the item being marked "Return to Sender" and will be handled according the policies noted below.
INCORRECT MAILING OR DELIVERIES MARKED "RETURN TO SENDER"
Parcels marked "Return to Sender" due to an incorrect mailing address or missed delivery attempts will be mailed again at the expense of the buyer. Any handling fees or taxes that incur with accepting returned mail will be billed to the buyer and must be settled prior to sending out the shipment again. Returned parcels with pending fees will remain on hold until the buyer is able to submit payment for additional postage of a new shipment. After 60-days of inactivity, a refund will be issued minus the original postage amount, any handling fees or taxes charged by couriers and a 15% restocking fee from item value at the time of purchase.
Please note that we do not offer refunds on lost shipments.
If the shipping provider (postal company) cannot issue a reimbursement, we may provide a replacement minus 40% off the sale price, plus shipping at the buyer's expense. If your parcel is believed to be missing, please contact the postal company delivering your parcel to begin their investigation process.
You may include the contact email in your claim for The Collected Planner at firstname.lastname@example.org so they may contact us if needed.
By using this site, you understand that all of the site's contents, item descriptions, imagery, product design, logo, blog posts, brand elements and brand names are protected under copyright and/or trademark and may not be used, replicated, disseminated or redistributed without express written consent from an authorized person of The Collected Planner.
Please use products responsibly. The Collected Planner does not assume any responsibility for any physical injury or property damage that may occur as a result of using, storing or handling our products.