Shipping & Returns
Free Shipping to Canada and the US on orders over $95USD!*
Psst: Be sure to triple-check your shipping address before submitting your order!
Please note that we are unable to ship to PO Boxes at this time.
Please contact us if you would like to provide alternative shipping information.
All orders dispatch within 1-4 business days (as of 03/27/21)
Delivery rates vary based on region and order volume. These rates will be calculated at checkout. Below are estimated delivery times:
*Free shipping is applicable to a cart value of $95.00US or more before tax, shipping and less any additional promotional discounts.
USA: 5-7 Business Days with USPS First Class (Economy), 2-4 Business Days with USPS Priority or 2 Business Days with DHL
The Collected Planner is located in British Columbia, Canada. To provide our US customers the best international shipping rates and speedy delivery times, we’ve partnered with a cross-border courier to hand off to USPS for final delivery. Alternatively, we also offer delivery with DHL. Currently, shipments delivering to the USA from Canada are duty-free for orders < US$700 (updated 03/27/21). Orders valued >US$200.00 may require a signature upon delivery to ensure the safe receipt of your high value shipment.
Eligible items may be returned upon request within 7-days of delivery.
For more information on our Returns policy, visit our Returns Info Page.
CANADA: 3-7 Business Days with Expedited Parcel (Economy) or 2-4 Business Days depending on your selected courier (shown at checkout)
Orders over US$200.00 may require a delivery signature to ensure safe delivery of high-value parcels.
Eligible items may be returned upon request within 7-days of delivery.
For more information on our Returns policy, visit our Returns Info Page.
AU, EU, UK, JP: 5 Business Days with DHL
Additional customs taxes and import fees will be due upon delivery and are the responsibility of (you) the importer. International returns are not available at this time. For more details on international shipments, please visit our International Shipping Policies page.
